What to expect:

Okay, now that you’ve scheduled your appointment, here’s what you need to know! I know coming to therapy for the first time can cause anxiety for many people, so I will explain here exactly what you can expect in the hopes that anxiety will be minimized.



Where to go:

As of May 2015, my office is located at 7954 Big Bend Blvd in the Old Orchard part of Webster Groves. It is located in the same building as Webster Eye Care, only to access my office you will park and enter in the back. There is a flight of stairs behind the building that you’ll need to climb, and I am on the second floor, the door on the right. I am sharing space with St Louis Addictions Counseling, so don’t be surprised when you see that signage as well.



What to do:

We don’t have a receptionist, so you will come in, and walk forward into the waiting room and have a seat. You will pass the restroom, so please feel free to use it if you need to. If you’re new, you will need to fill it out and sign/date a couple of forms unless I’ve sent them in advance (which I try to do, but sometimes I forget).



When you arrive:

Please be on time for your appointment. If you’re going to be late, please let me know and we can make adjustments if possible. If no arrangements have been made, and you are late, please note that we will still end at the scheduled time. I almost always start and end on time. Unless other arrangements have been made, our sessions are the standard length of 45-50 minutes, although occasionally I may run over a few minutes. I usually set a timer to try and keep on schedule and to avoid having to eye the clock.



When you will come back:

Everyone’s situation differs, so there are no rules about how often you “have” to come to counseling. The general rule of thumb is that weekly sessions are most beneficial when starting out. If you can’t afford that or don’t have the time, it’s okay; we will do whatever works best for you. We will typically schedule your next appointment at the end of each appointment, although some people prefer to email or call me later to set things up.



Cancellation policy:

When you schedule an appointment, please understand that time is being reserved for you. If you need to change or cancel an appointment, that is fine; just make sure you give me 24 hours notice. Please note: you must give 24 hours notice, or you will be charged the full amount of your session.



How to contact me:

If you need to schedule, change, or cancel an appointment, or just have a question, I am easily accessible most of the time via email at amy@millercounseling.org or you’re welcome to text me at 314.502.9275. Phone calls work too, but sometimes can take a little longer for me to get back to you after you leave a voicemail. I will get back to you as soon as I can. Please note that I cannot be available 24 hours, so please call 911 in the case of an emergency.


*Anytime we correspond via email, please understand that unless it states otherwise, email is not encrypted. As such, use caution when describing sensitive issues, and try to only use email for scheduling.